Information We Collect
Phoenician Garden Mediterranean Bar and Grill in Fresno, CA collects information to provide you with the best possible service and customer experience. We gather information in several ways. When you place an online order, visit our website, or contact us directly, we collect personal information such as your name, email address, phone number, and delivery address. We also collect payment information necessary to process your transactions securely through third-party payment processors.
Additionally, we automatically collect certain technical information about your device and browsing activity through cookies, pixels, and similar tracking technologies. This includes your IP address, browser type, operating system, pages visited, time spent on our website, and the links you click. This technical data helps us understand how our website performs and how our customers interact with our content.
How We Use Your Information
We use the information we collect to fulfill your orders, process payments, and deliver products to your address. Your contact information allows us to confirm orders, send updates about delivery status, and provide customer support. We also use your information to improve our services, develop new menu items, and enhance the overall user experience on our website.
Marketing communications are sent only when you have opted in to receive them. These communications help us inform you about special promotions, seasonal menus, and new offerings at Phoenician Garden Mediterranean Bar and Grill. You may unsubscribe from these communications at any time by following the instructions in the email or contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. We use Google Analytics (GA4) to track how visitors interact with our site, which pages are most popular, and where users come from. This helps us improve our website design and content.
We also use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This allows us to understand which marketing efforts drive traffic and sales. For cookie management and consent, we use Osano to provide you with clear choices about what types of cookies you accept. When you visit our site, you can manage your cookie preferences through our consent banner. Essential cookies required for website functionality are always active, while analytics and marketing cookies require your explicit consent.
Third-Party Services
We partner with trusted third-party service providers to support our operations. Our online ordering platform is managed through SpotOn, a secure payment and ordering system. Google provides our analytics and advertising services. Osano manages our cookie consent compliance. Each of these providers has their own privacy practices, and we encourage you to review their privacy policies to understand how they handle your information.
We do not sell your personal information to third parties. We only share your information with service providers who need it to fulfill specific functions on our behalf, and only under strict confidentiality agreements. These service providers are bound to protect your information and use it only for the purposes we have specified.
Data Security
Phoenician Garden Mediterranean Bar and Grill takes data security seriously. We implement industry-standard encryption protocols, secure socket layer (SSL) technology, and other security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to ensure that information transmitted between your device and our servers remains private and secure.
While we strive to protect your information with robust security practices, no method of transmission over the internet or electronic storage is completely secure. We encourage you to take steps to protect your own information by using strong passwords and keeping your devices secure. If you have concerns about the security of your information, please contact us immediately.
Your Rights
You have the right to access, review, and request corrections to your personal information. If you believe we have inaccurate or outdated information about you, please contact us and we will make the necessary updates. You also have the right to request deletion of your personal information, subject to certain legal and operational limitations.
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email we send you or by contacting us directly. You have the right to manage your cookie preferences through our website's cookie consent tool. We will honor your privacy choices and will not use your information for purposes you have not consented to.
Your California Privacy Rights (CCPA/CPRA)
This section applies to California residents and supplements the disclosures above. It is provided under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (collectively, "CCPA"). Capitalized terms used here have the meanings given in the CCPA.
Categories of personal information we collect
In the past twelve months, Phoenician Garden Mediterranean Bar and Grill has collected the following categories of personal information from California residents:
- Identifiers - name, postal address, email address, phone number, IP address, online identifiers, and similar information when you place an online order, contact us, sign up for our newsletter, or join our loyalty program.
- Customer records - billing and delivery address and payment-card data processed by our payment processor (we do not store full payment-card numbers).
- Commercial information - records of products you have ordered, considered, or purchased; loyalty program activity and rewards balance.
- Internet or other electronic network activity - browsing history on our website, interactions with our advertisements, device and browser information, and cookie and pixel data.
- Geolocation data - general location derived from your IP address for delivery and analytics purposes. We do not collect precise geolocation.
- Inferences - inferences drawn from the above to create a profile reflecting your preferences and characteristics (for example, which menu items you order, whether you respond to a particular promotion).
We do not knowingly collect Sensitive Personal Information as that term is defined under CPRA. We do not knowingly collect personal information from children under 16.
Sources of personal information
We collect personal information directly from you when you order, contact us, or sign up for our communications. We also collect it automatically from your device when you visit our website (through cookies, pixels, and similar technologies), and we receive it from service providers we use to operate the restaurant, including our online ordering platform (SpotOn), our payment processor, our website analytics provider (Google Analytics 4), our advertising provider (Google Ads), and our cookie-consent platform (Osano).
Business and commercial purposes for which we use personal information
- To fulfill online orders and process payments.
- To operate our loyalty program and provide member benefits.
- To communicate with you about orders, reservations, and customer service.
- To send marketing communications when you have opted in.
- To measure and improve the performance of our website and advertising.
- To protect against fraud and to comply with legal obligations.
Categories of third parties we share personal information with
We share personal information with the following categories of third parties for the business purposes described above: payment processors; our online ordering and reservation platform (SpotOn); third-party delivery platforms when you order through them; advertising and analytics providers (Google Analytics 4, Google Ads); our cookie-consent platform (Osano); our email and SMS service providers; and professional advisors (legal, accounting, insurance) as needed.
We do not sell your personal information for money. Some of our use of online advertising and analytics cookies may, under the CCPA's broad statutory definition, be considered "sharing" of personal information for cross-context behavioral advertising. You have the right to opt out of that "sharing" - see "How to exercise your rights" below.
In the past twelve months we have not disclosed Sensitive Personal Information for purposes beyond those permitted without an opt-out under the CCPA.
Your rights under the CCPA / CPRA
- Right to know the categories and specific pieces of personal information we have collected about you, the sources, the business purposes for collection, and the categories of third parties with whom we share it.
- Right to delete the personal information we have collected from you, subject to certain exceptions (for example, completing a transaction, complying with legal obligations, security and fraud prevention).
- Right to correct inaccurate personal information we maintain about you.
- Right to opt out of sale or sharing of your personal information. Phoenician Garden does not sell your personal information for money. To opt out of any "sharing" for cross-context behavioral advertising, use the "Do Not Sell or Share My Personal Information" link in our footer, the "Cookie Settings" link in our footer, or send a verified request to the contact below.
- Right to limit the use of Sensitive Personal Information. Phoenician Garden does not knowingly collect or use Sensitive Personal Information for any purpose other than what is permitted without an opt-out under the CCPA.
- Right to non-discrimination. We will not deny goods or services, charge different prices, or provide a different level of quality to you because you exercised a CCPA right. Our loyalty program offers benefits in exchange for personal information; the program is a financial-incentive program under CCPA and is described in our Notice of Financial Incentive.
Honoring the Global Privacy Control (GPC)
Phoenician Garden treats the Global Privacy Control (GPC) browser signal as a valid request to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. When our website detects a GPC signal from your browser, we instruct our advertising and analytics providers (through our cookie-consent platform) not to use cookies or identifiers for cross-context behavioral advertising for the browser sending the signal. You do not need to take any additional action when GPC is enabled in your browser for this site.
How to exercise your rights
To submit a verified request to know, delete, or correct your personal information, contact us using any of the methods listed under "Contact Us" below. To opt out of "sharing" for cross-context behavioral advertising, use the "Do Not Sell or Share My Personal Information" link or the "Cookie Settings" link in our footer.
We will need to verify your identity before responding to a request to know or delete - generally by matching information you provide against information we already have on file. We will not request more information than reasonably necessary for verification, and we will not use verification information for any purpose other than verification.
You may designate an authorized agent to submit a request on your behalf. An authorized agent must provide written permission signed by you, and we may verify the agent's identity and authority before acting on the request.
We will respond to verifiable consumer requests within forty-five (45) days of receipt. If we need additional time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing.
Retention
We retain each category of personal information only as long as reasonably necessary for the business purposes described above, to comply with our legal obligations (including tax, accounting, and consumer-protection requirements), to resolve disputes, and to enforce our agreements.
Contact Us
If you have questions about this Privacy Policy, concerns about our data practices, or would like to exercise your privacy rights, please contact us. You can reach Phoenician Garden Mediterranean Bar and Grill at (559) 261-2747 or by visiting our restaurant at 1025 E Herndon Ave #106, Fresno, CA 93720. You may also send us an email through our website's contact form. We will respond to your inquiry within ten business days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you by updating the "last updated" date at the bottom of this page. If the changes are significant, we may provide additional notice through our website or email. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
Last updated: May 17, 2026
